Standard Pacific Homes - Hardwood flooring
My hardwood flooring is messed up within 3 months from date we moved in, (it is still under warranty on papers) but Standard Pacific fails to replace it.
They asked the manufacturer to look into it. Manufacturer rejected the claim saying that they don't cover moisture related issues(took more than 6 months to get me this info).
Builder doesn't want to take responsibility even though the concrete moisture caused this.
Worst part they ripped my floor 5 months ago to take moisture tests and didn't even care to cover it. Knowing that manufacturer will not cover it. Just waste of my time.
Only good part in this whole 6 month saga is Customer Manager was really fast in responding providing updates time to time.
Reason of review: Bad quality of product & concrete moisture related..
Preferred solution: Deliver product or service ordered.
Standard Pacific Homes Pros: Customer service.
Standard Pacific Homes Cons: Product quality and process, Construction team.
Location: Raleigh, North Carolina
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Standard Pacific Homes takes great pride in the homes we build. We would welcome you to contact our offices directly so we can better understand the circumstances and see how we might help. Calling 919-465-5905 will put you in direct contact with our warranty and customer service team.
Thank you,
Standard Pacific Homes Marketing