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1.2

North Austin

After writing reviews other places online my hands are tired of typing so I will keep this one short, although that would not fully explain the extent of my dissatisfaction with this builder.

1. Unable to manage time. 6 month build turned into 10. During my final walk cabinets were missing, floors were dirty, people still installing fixtures. This happened multiple times (thanks for wasting my time). Several weeks/months of little activity at the house. We tried to swing by at least once a week and there were times where we saw no progression.

2. Incompetent employees. The lady at the design center ended up getting our customization wrong. Might have been due to the fact that she was drinking wine in the back. I don't blame her for drinking wine it can be a boring gig. I do blame her for not putting in the order correctly. I catch the mistake during a visit with the salesperson and am assured that she would fix it. She too was unable to get this simple task done. We wanted carpet in a particular room, not tile. Builder can't level things to save their lives. Crooked bathroom vent, crooked sink. Fireplace not finished properly. towel holder right in the way of the light switch. Scratched up floors, mal-functional sprinklers. AC too hot upstairs vs downstairs (more than should be). Paint at the edge of carpet. Missing screen doors, door handles sagging because not installed properly. *** left on the roof (nails, debris).

3. They constantly make promises and let you down. Namely, my house will be done in 6 months, we will schedule the repairs, we will have it done by x date, we can fix that for you. They schedule a repair a week out and give no specific time frame (full day window is worse than internet providers windows. At least they give you 6 hrs). Come to find out no call was made till the day before and so they have to push the date because they didn't do what they said. Wasting more of my time.

I am too tired to type more. I could probably go on for another 2000 words.

Reason of review: Bad quality.

Location: Austin, Texas

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Guest

OMG we are facing the same issue. we signed our contract in June 2014 and Now its April 2015 and builder is saying they will deliver house by May end 2015 but house progress is too slow that we can not even get house by June forget about May.

Its Horrible builder poor management and very very bad experience. I do not recommend this builder to any of my friends.

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