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1.5

My husband and I selected Standard Pacific to build our new home over several other builders, BIG MISTAKE! The closing of our home was postponed over 1 month due to "missing cabinets." We eventually closed on our home with cabinets missing, another mistake.

Once Standard Pacific got our money, despite assuring us cabinets would arrive soon and missing/bad craftsmanship would be fixed, no one would return our calls. We closed over 5 months ago and still do not have the cabinets that were promised. Additionally, we have various issues with our UPGRADED hardwood floors that we upgraded further by adding them to our office, powder bath and living room (to cover the entire main floor). One of the main issues are 2 areas approximately 4 feet in diameter which are significantly raised (inspector stated this was a structural issue).

We brought this up prior to closing and were assured this would be handled by our 30 day walk. Standard Pacific, after 5 months of sending various people to take pictures and write reports has DENIED our claim for floor replacement!! DO NOT BUILD WITH STANDARD PACIFIC!!! Everything is promised by the 30 day walk and we still have missing cabinets, missing shower caddy's, torch marks on our granite where a technician attempted to remove a blue stain, and hardwood floor that is performing extremely poorly.

Our neighbors have all had a very similar experiences with Standard Pacific and all feel that it is a full-time job staying on the Customer Care representative to resolve issues. This person comes up with every excuse in the book for why things haven't been done instead of just fixing them! If you are already building with Standard Pacific?? Whatever you do, DO NOT close with any unresolved issues, they absolutely ignore you once they receive your money!!!!!

Our first time building a home and Standard Pacific has turned into a complete nightmare for us!

Not sure how they have an A+ rating on the BBB website??? How sad...

Reason of review: Poor customer service.

Preferred solution: Full hardwood floor replacement.

Location: Denver, Colorado

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