Standard Pacific Homes - Lack of Professionalism, quality and Workmanship

We signed to build our home with Standard Pacific in August 2015, they knew we were relocating and needed our home one year later.They failed to assign resources to our project and then blamed their project manager and the property boom in Texas for their shortage of workers.

Our brick sat on our lawn for 5 months before they found a crew to install it and when they did it was rushed up in one week. They installed defective stone on a 1M+ home. We were told the stone would be touched up! it demonstrates lack of quality and poor workmanship by them installing damaged products and try to fix them later.

Their website says "outstanding quality and an unwavering commitment to true customer satisfaction" WHAT A JOKE!, your building a 1M+ home you would expect perfection, their management throughout this process was unresponsive and unprofessional. If you think going with a large company gives you the security that they have a large pool of resources your wrong. Check your contracts as they may take up to 2 years to deliver your house.

Were stuck in an apartment waiting for them to deliver our house.So disappointed with their treatment of us and their lack of customer service I suggest if your planning to build in Southlake go with a custom home builder.

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More Review Details

Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
Product or Service Quality
Price Affordability
Turnaround Time
Value for money

  • What I liked
    • Sales rep
  • What I disliked
    • Quality of construction
    • Builder
    • Construction team
    • Entire experience
    • Lack of customer service

Reason of review:
Problem with Delivery
Preferred solution:
Deliver product or service ordered
Product or service
Southlake Texas
Review category
Home Construction and Repair
review #900345

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