I have to say that I regret moving into the Villa Del Lago New Home Development, as I had much higher expectations when purchasing a brand new home. When it was time for my 12 (10) month walk through,.....well, I'm not going to sugar coat it and just say, "It was a nightmare to get anything repaired properly, or in timely fashion." I had to go round and round, for over a month with the people that they sent to fix the simplest things, like filling cracks in the stucco on the exterior of the house and then painting the filled areas of the house.
Not only did the guy that was sent to do the stucco repair do a *** job by leaving drops of the mixture he used to repair the cracks on my tile window ledge, he also neglected to repair all of the areas that needed repair. When I complained to the Cal Atlantic Customer Care person about the drops left on my tile, I was told "Oh, I don't know if that was the stucco guy or the painter so she couldn't ask either of them to come back and clean the tile off". Wait, it gets better when the Customer Care person actually said to me "heck, I'll come over with a wire brush and clean it off myself". What?
I told her no because she wasn't a professional and I didn't want it damaged more than it was. Needless to say....nothing was done, and the drops are still there (see attached photo). I have many more complaints like how the landscapers mow over the sprinkler heads so they no longer work properly, blow dirt and leaves up to the front door of the house, leave dead plants until you complain, or pull them out yourself, let the bushes grow so high that they cover my address, and more......but the best yet is the idiot that was sent out to paint over the exterior cracks that were filled used the wrong paint color! I was shocked, and when I contacted customer care again, I had to here her blaming the painter, and the painter blaming her, like they were 5 years old.
I didn't care who was at fault as I just wanted it fixed because I had family coming for the Thanksgiving Holiday. The painter was asked to come back and use the right paint color to cover up the wrong color paint, but once again, it was not matching the rest of the house, and he didn't even cover some of the stucco repairs. When I complained again to customer care I was told that she had gone and looked at the paint and it looked good to her and was "up to Cal Atlantic's Standards". I requested that my entire house be repainted because the paint was chipping off already after only 10 months, and I feared that in another year the paint on the exterior of my house would only get worse, but I was told no.
Please see photos that I took today (10/28/17), one year later and you let me know what you think about the stucco and paint job that is supposedly up to Cal Atlantics Standards". :(
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.